🚚 Shipping Policy – Dekor Delight

At Dekor Delight, we believe your home décor deserves the best care—from production to delivery. Whether it’s metal posters, premium wall art, or décor accessories, we ensure every order reaches you safely and on time.

📦 Domestic Orders (India)

Shipping Timelines

• Orders are usually processed within 24–48 hours after confirmation.
• Delivery is typically completed within 2 to 6 business days, depending on your city and pincode.
• Each order is packed securely to avoid any damage during transit.

Shipping Charges

• Free Shipping: On all prepaid orders above ₹1,000.
• Orders below ₹1,000: A minimal delivery fee will apply, visible at checkout.

🌍 International Orders

Shipping Timelines

• International orders are dispatched within 2–6 business days.
• Delivery time varies by location, generally between 6 to 30 days, depending on courier networks and customs clearance.

Shipping Charges

• International shipping costs are calculated at checkout as per destination.
• Customers are responsible for customs duties, VAT, or import charges as applicable in their country.

Tracking

• Once shipped, tracking details will be shared automatically via email/SMS.

⚡ Express Shipping (Optional Premium Service)

For customers who need faster delivery, Dekor Delight provides Express Shipping through our trusted partners such as Blue Dart, Delhivery, and XpressBees Express.

Terms & Conditions

1. Processing & Dispatch
   • Orders with express shipping are dispatched only on working days (Mon–Sat).
   • Public holidays and Sundays are excluded.
   • Customized products (e.g., personalized art) still require their standard 3–5 business days for production before shipping.
2. Delivery Timelines
   • The Estimated Delivery Date (EDD) at checkout is an approximate timeline provided by the courier system, not a guaranteed date.
3. Courier Selection
   • Courier service is selected by Dekor Delight for fastest delivery based on your pincode.
   • Customers cannot request a specific courier.
4. Delays & Responsibility
   • We are not liable for delays caused by courier issues such as:
     • Weather or natural conditions
     • Local lockdowns or seasonal surges
     • Routing errors or courier network disruption
   • Once dispatched, delivery responsibility lies with the courier partner.
5. Remote & Non-Metro Deliveries
   • Rural and remote areas may take longer to deliver, even with express shipping.
6. Customer Responsibilities
   • Customers must provide accurate address and contact details.
   • Someone should be available at the delivery location to receive the order.
7. Refunds & Shipping Fees
   • Express shipping charges are non-refundable, even in cases of courier delays or rescheduling.
8. Force Majeure Clause
   • Dekor Delight is not responsible for delays caused by natural calamities, strikes, war, pandemics, or government restrictions.

📞 Customer Support

Have questions about your shipment? We’re here to help!

• 📧 Email: support@dekordelight.com
• 📱 Call/WhatsApp: +91 8433156260 (Mon–Sat, 11 AM – 7 PM)

Our team will gladly assist with order tracking, updates, or delivery concerns.